Policies

Policies

Policies

Service Guarantee

We want you to be thrilled with your experience at Pure. If you are not 100% satisfied, we ask you to notify us within a week of your original appointment so that we are able to make any necessary changes without additional charges. At any time if you feel you would be more comfortable or better served by another staff member or if you’d just like a fresh point of view, let us know. We work as a team and it is our mission to provide you with the best possible service.

 

Appointments

In order to meet our goal of providing guests with an experience that exceeds expectations, we ask that you arrive for your appointment promptly. Guests arriving 15 or more minutes late will be asked to reschedule. Please help us by being on time so that we may complete your service as scheduled. 

 

Cancellations

We understand that life can be hectic and unpredictable. Please give 24-hour notice if you cannot make your scheduled time to be respectful of our service providers and other guests’ time. Repeated no-shows or cancellations may require credit card prepayments to reserve an appointment.

 

Mutual Courtesy

Many guests look forward to their appointment time as a much needed escape from the chaos of everyday life. Please turn off or silence your cell phone during your service in order to provide an atmosphere of relaxation for our guests. 

 

Children

We strive to create a relaxing and enjoyable atmosphere for all of our guests. Many of our guests are also parents and look forward to “their” time. Also safety is a huge concern as we use chemicals and tools at extremely hot temperatures in the salon. For these reasons, we ask that children be brought to the salon only when they are scheduled for services.

 

Returns

We want you to be happy with any product choice and would be happy to exchange any product purchase for another product that better meets your needs. All product returns must be made within 2 weeks of purchase with a receipt. Store credit will be issued for returns without a receipt. No returns accepted for make up or personal blends or discontinued products. There are no returns on gift cards or series packages, however, they are transferrable.  Contact Pure Salon Spa for further details.

 

Gift Card

Pure Salon Spa Gift Cards are a wonderful way to treat yourself, or someone special to a total escape. Gift cards may be applied toward any services or products at Pure Salon Spa. Card is nonrefundable and cannot be redeemed for cash or used to purchase another gift card or series package. Service prices are subject to change. Pure Salon Spa is not responsible for lost or stolen cards. We require a 25% deposit on all spa packages, which is refundable, in full, with a 72-hour cancellation notice. 

Pure Salon Spa is not responsible for lost or stolen cards. Gift cards nots redeemable for cash. 

  

Bridal

The range in service pricing is determined by level of experience and expertise of the stylist. All prices are subject to change unless full payment is received at time of booking. A 15% gratuity is added to all bridal parties. For the comfort and relaxation of our guests we ask that only the members of the bridal party having services accompany the bride. In situations where only the bride is receiving services, we ask that only one other person accompany her for support. Due to the intimate nature of the salon, any other extra members may be asked to leave. Please do not bring children who are not receiving services to the salon. Services for bride and bridal party are not subject to discounts or any special offers.

 

Privacy Policy

We respect your privacy. We will not sell or offer your information to anyone else.

 

 

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